Support
How can we help?
We're a small, responsive team. We reply fast and actually care about fixing your problem.
Fastest response. Chat with us directly for setup help, billing, or any questions.
Detailed questions, billing disputes, or account-level issues. We respond within 24 hours.
Knowledge Base
Step-by-step guides, how-tos, and troubleshooting articles for every feature.
Feature Requests & Roadmap
Vote on upcoming features, suggest ideas, and see what we're working on next.
Frequently asked questions
I forgot my password. How do I reset it?
On the login page, click 'Forgot password?' and enter your email. You'll receive a reset link within a minute.
How do I invite my team members?
Go to Settings → Team and click 'Invite member'. Enter their email and assign a role (Admin or Staff). They'll receive an email to join your workspace.
How do I connect Google Calendar?
Go to Settings → Integrations and click 'Connect Google Calendar'. Log in with your Google account and grant calendar permissions. Once connected, you can schedule Google Meet calls from any customer page.
How do I import customers from a spreadsheet?
Go to Customers → Import CSV. Download our template, fill in your data, and upload. The import wizard maps columns and shows a preview before committing.
Is there a mobile app?
NeerSoft CRM is a Progressive Web App (PWA). On Android: tap the 3-dot menu in Chrome and choose 'Add to Home Screen'. On iPhone: tap the Share icon in Safari and choose 'Add to Home Screen'.
How do I cancel my subscription?
Contact us via WhatsApp or email at hello@neersoft.com. We'll cancel immediately with no questions asked and confirm within 24 hours.
Can I export my data?
Yes. On Growth and Scale plans, you can export customers and deals to CSV from the list views. Your data always belongs to you.
What happens if I go over my user seat limit?
You'll be prompted to upgrade before adding the new user. No surprise charges — you have to explicitly upgrade to add more seats.
🔒 Security & data
Your data is stored in Google Firebase with strict workspace-level isolation. No other user or workspace can access your records. All data is encrypted in transit (HTTPS) and at rest.
Workspace isolation
Every workspace is siloed — your customers are never visible to other accounts.
Encrypted in transit
All traffic uses HTTPS/TLS. No data is ever sent over plain HTTP.
Your data, your rules
Export anytime. Delete anytime. We never sell or share your data.
Still need help?
Our team is available on WhatsApp — we typically reply within an hour during business hours (9 AM – 6 PM IST).
Chat on WhatsApp